Terms & Conditions

Auckland Star Movers is a team of small, efficient and experienced movers. We have years of experience in the industry and know all areas of Auckland well.

Terms & Conditions

1. This contract is made between Auckland Star Movers (“the Movers”) and ————————- (“the Customer”). All business undertaken by the movers, including the provision if any, advice, information, or other services is undertaken upon and subject to these conditions.

2. The Auckland Star Movers accepts goods for carriage only upon these terms and conditions:

  • For all house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Auckland Star Movers Company reserves the right to modify prices as a result of incorrect volume, dimension, and/or weight or access conditions e.g. stairs or balcony varying to those quoted by the customer at the time of booking. Additional charges may also be incurred for redirection, multi-route, additional labor not requested, storage, etc.
    There will be an extra charge of $125.00 for each item for any extra heavy, oversized items such as spa pool, pool tables, commercial items, etc. Note per piano will be $100. So it’s the customer’s responsibility to inform prior if the move includes any item of such or similar nature.
  • For all apartment moves, if there are any large or big item/items which will not fit in the lift where the item/items need to be moved via stairs, and due to that we will not be liable for any damage
  • For those items to be moved via stairs for apartment moves we are not liable for any damage. Our moving teams will have the right to refuse to move any such item on evaluation.

3. If Auckland Star Movers notice that goods are not safe to transport or insufficiently packaged and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserves the right to reject the acceptance of the item/s.

4. There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
The company withholds the right to delay the customer’s job by 2 hours due to any unforeseen circumstances without waiving any charges.
Should the service be delayed more than two hours the customer will be informed and will then come to a mutual decision at the company’s discretion.

5. The Customer will not give to the Movers for packing, removal, or storage:

  • Any article or substance which is, or is likely to be, of a dangerous, corrosive, inflammable, explosive, or damaging nature, or anything likely to encourage vermin, borer, or any other pest
  • Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods, or collections of a similar kind
  • Prohibited or stolen goods, drugs/medicines, aerosols, paints, firearms, and ammunition.
  • The customers will empty, properly defrost, and clean refrigerators and deep freezers. We are not responsible for the contents.
  • Any animals and their cages or tanks including pets, birds, or fish

6. Our moving team will carry standard tools only if requested at the time of booking. And if any special tools are required it is the customer’s responsibility to make the arrangement.

7. The customer will notify the Auckland Star Movers if there is not suitable and convenient access to the place from which the goods are to be removed. The Contractor may make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access. Its customer’s responsibility to provide good, safe, and secure parking/access/driveway/pathway, etc. to the property for trucks and movers

8. Obtain at your own expense, all documents, permits, and licenses necessary for the removal to be completed.
#Ferry charges are the customer’s responsibility and they need to be purchased beforehand by the customer for any Intercity ferry travels.

9. Our Right to Sell or Dispose of the goods
If payment of our charges relating to your goods is outstanding, and on giving you 45 DAYS’ notice, we are entitled to require you to remove your goods from our custody and pay the full amount due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

10. Other Liabilities & Limitations

  • Whilst our team of movers provides the highest care and attention to your house and property when carrying out your move, there remains the risk of marking/scuffs to door frames, floors, Vinyl, internal walls, and stairwells, especially when handling large furniture and white ware items or Kitchen Appliances. Whilst the risk is low, all work carried out at either loading or unloading site will be carried out at “Owners Risk”. Unless expressly agreed otherwise in writing and unless the relevant provisions of the Carriage of Goods Act (as per the Contract and Commercial Law Act 2017, Part 5, Subpart 1) in that regard (where applicable) have been fully complied with, all goods will be carried and stored at the owner’s risk. The Contractor shall be under no liability for any loss of or damage to the goods, however arising or caused, whether direct, indirect, or consequential, and whether or not the same was reasonably foreseeable or known by the Contractor to be probable.
  • This means as the carrier we have no obligation to pay compensation if goods are lost or damaged (unless intentionally lost or damaged)
  • Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage, and other underground installations is not covered. Should our staff be instructed by the property occupier, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner.

11. Your responsibilities

  • Arrange adequate insurance cover for the goods submitted for removal transit, against all insurable risks since our is “In transit under 4.0 Carriers Liability
  • Be present throughout the entire move or let us know in writing the approved person to collect your items
  • Ensure to take all the necessary steps to ensure that nothing that should be removed is left behind and nothing is taken away in error. And ensure that all the goods which were submitted for removal, are delivered in full at the final destination point, the customer has the right to check the vehicle if they have any doubts.
  • It is the customer’s responsibility to make sure that items will fit in new locations. Please feel free to organize a specialist if required or let us know in advance
  • It is the customer’s responsibility to inform us about odd or difficult access such as no vehicle access, no parking available near the property, and cramped stairs and hallway conditions. We reserve the right to add extra costs due to unforeseen circumstances (e.g. waiting for keys or gaining entry, incorrect addresses, etc.).
  • It is the customer’s responsibility to provide the team with legal parking space, the team will not park anywhere in nonlegal areas, and the team will not continue the job if they are not provided with the correct parking space.
  • Foul language and biased and threatening behavior will not be tolerated. The jobs will be terminated, and the customer is liable to pay the amount for the hours taken.
  • Please ensure your pot plants/vases/pots/clay items are properly packed to the maximum and put in boxes/boxes, if not, we are not responsible for it in case of any damage.
    6.0 Carriers Liability – Items carried by Auckland Star Movers are protected by Carriers Liability Insurance under the carriage of Goods Act 1979. This cover is free to our clients but has the following limitations:
    Goods are covered under “Carriers Liability Insurance” whilst in transit if the vehicle is involved in an accident and the furniture is damaged. Then the goods are fully insured by our insurance company. For a more comprehensive cover, please contact your own insurance company.

    • All claims will be forwarded to our insurer’s office with relevant supporting documentation
    • Any claim must be lodged in writing within 24 hours of the occurrence of damage or loss. Claims submitted outside this time will not be accepted.
    • If a customer has any damage during the move and wants to claim for it then, the customer needs to pay $300 initially as the insurance excess claim before the claim can be filed. These items are being moved at the owner’s risk so customers have to contact their house insurance first.
    • There is no liability for damage if goods have pre-existing damage, inherent damage/vice, or where the damage has resulted from insufficient packaging.
    • There will be no liability for damage to owner-packed goods or electrical appliances. If any glass or fragile item breaks unless factory packed or electrical appliances parts are missing or fail to operate after transit the company does not take any liability. We recommend taking appliances such as t.v, washing machine, projector, oven, bbq, portable A.C, heater, computer, microwave, dryer, fan, and humidifier with you or arrange for the appliances to be transported; pre-pack well and box them.
    • There will be no liability for third-party damage – i.e. in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case, the customer must claim directly from the insurance company of the other party.
    • By the Carriage of Goods Act, your claim will only be processed once complete payment of move has been received and acknowledged.
    • If Insurance is applicable in each case, excess fee payment first has to be made by the customer before the submission of the Insurance application to proceed.

12. Costs:
Prices change from time to time due to currency fluctuations, changes in freight, fuel, taxation, and other factors that are beyond Auckland Star Mover’s control.

13. Payment:

  • All residential and non-credit account moves are strictly cash, cheque, or credit card payments unless pre-arranged with management. With commercial office moves, we allow a maximum of 7 days of account.
  • All Credit Card payments (Visa and MasterCard) will be charged a 3% fee to cover Mobile EFTPOS terminal fees and transaction fees
  • Auckland Star Movers reserve the right to ask for the payment before unloading the last item/items.
  • If the full payment is not made when required then a late fee of $50.00 + GST applies after every 24 hours.
  • All defaulting accounts will be forwarded to third-party debt collectors at the defaulter’s expense.
  • Misconduct and unacceptable behavior with any staff member(s) may result in the customer’s booking being terminated at the company’s discretion.

14. Cancellation: $100.00 cancellation fee applies unless 48 hours’ notice is given via email.